Dan Coyne, Deputy Executive Director, Administration & Finance, Pennsylvania Lottery reviewed the Pennsylvania solution.
Coyne presented an argument for why if your lottery is not going cashless, it should start now. “The Pennsylvania Lottery recognized the necessity of offering cashless payments to our players. After analyzing the data from a small pilot program the lottery rolled out a larger cashless program that offering a pilot that included a portion of vending machines. The lottery is in the next stage of expansion reaching an additional 3,000 locations.”
After a three-year process, Pennsylvania decided to implement a full cashless rollout even though they will only accept debit cards and they will pay the transaction fee. The results have been fantastic.
By the end of May 2019, Pennsylvania will have 3,200 retailer cashless Wave terminals and 1,500 self-service machines in retailers. Cashless is 15-20% of total revenue. Basket size is about $25.
Dan Coyne, Deputy Executive Director, Administration & Finance, Pennsylvania Lottery