La Fleur’s Magazine’s web series—Quote of the Week—features interviews with lottery directors about what’s ahead for their organizations in fiscal 2023. We will feature a different director each week. This week we are spotlighting Chris Lyman, Chief Executive, Lotto New Zealand.
What’s ahead for your lottery in FY23?
“We are looking forward to continuing to responsibly grow our business over the next 12 months, so we can keep generating profits to distribute to New Zealand communities.
“We have some exciting plans in FY23 to transform both our instore and online customer experience—with a redesign of our retail stores in the works and exciting plans for further improving the customer experience online—plus bringing it together and working towards the truly omnichannel experience that we know many of our players now expect.
“We will also continue to develop our world-leading responsible gaming programme – and plan to launch some new online responsible gaming tools in the next few months, along with a behavioural analytics tool that will inform and empower our players to engage in positive play.”
What book are you currently reading?
“Bewilderment by Richard Powers. I highly recommend it.”
Where do you plan to vacation in the next six months?
“A trip to England in September to see family for the first time since the Pandemic.”