DOWNLOAD PRESENTATION: https://lafleurs.com/wp-content/uploads/2023/12/Brandon-Rylee_Texas-Lottery.pdf
This presentation will outline the Mobile Claims Process and discuss the payment process. The PowerPoint Presentation will provide screenshots showing the notifications and information given to the player throughout the process. The presentation will go through the Primary Claims Flow and discuss the different screens presented to the player. Additionally, the speaker will go over the Alternate Claims Flow and how the Texas Lottery addresses the claims that are not able to be paid via Zelle. This could be because the player does not respond with the information needed or because of system issues. The speaker will then discuss the My Claims screen and how the player can refer back to the claims that have previously been submitted. Stats will be provided on how many claims we have processed to date.
